Terms and Conditions

Privacy Policy

Effective Date: July 14, 2025

1. Who We Are
We are Audrey and Bella, co-founders of Audrey and Bella LLC, a paranormal investigation YouTube Channel. Through our website, we share our haunted adventures and sell exclusive merchandise.

2. Platform Information
Our website is hosted on Wix.com. Wix provides us with an online platform that allows us to sell our merchandise and manage communications. Your data may be stored through Wix’s secure data storage, databases, and applications. They store your data on secure servers behind a firewall.

3. What Information We Collect
We collect the following types of personal data when you use our website:

Personal Details: Name, email address, shipping address, phone number (when provided).
Payment Information: Credit/debit card numbers, billing address, and payment methods. These are securely processed through Wix Payments, PayPal, or Apple Pay, depending on your chosen method. We do not store any credit card data on our servers.
Usage Information: IP address, browser type, device information, and cookies.

4. How We Use Your Information
We use your data to:

Fulfill merchandise orders
Communicate with you about purchases or inquiries
Send email updates (only if you opt-in)
Improve our site and offerings
Prevent fraud and ensure site security

5. Cookies and Analytics
Wix and third-party services (e.g., Google Analytics) may place cookies to collect data on site traffic, user preferences, and session behavior. This helps us improve your browsing and shopping experience.

You may disable cookies via your browser settings, though some features may be limited.

6. Data Sharing and Disclosure
We only share your information with:

Wix, our website host and ecommerce platform
Payment processors for order completion
Shipping partners (Printify) for delivery

We never sell your personal data to third parties.

7. Your Rights
Depending on your location, you may have rights to:

Access or correct your personal information
Delete your data
Opt out of email communications

To make a request, contact us at: audreyandbella23@gmail.com

8. Data Security
Wix complies with industry standards and security practices, including PCI-DSS compliance for all payment processing. While we take reasonable steps to protect your data, no transmission over the internet can be guaranteed 100% secure.

9. Contact
Questions or concerns?
Email us at: audreyandbella23@gmail.com

Effective Date: July 14, 2025

1. Overview
These Terms and Conditions govern your use of our website, which is hosted on Wix.com, and your purchases of any merchandise. By using our site or placing an order, you agree to these terms and our Privacy Policy.

2. Website Use
You agree to use the site for lawful purposes and not to:

Interfere with or disrupt site functionality
Use our content without permission
Attempt to access secure areas without authorization

3. Product Availability and Pricing
We do our best to keep product listings, descriptions, and prices accurate. However, we reserve the right to correct errors, update prices, or discontinue items at any time.

4. Payment and Billing
We accept payments via Wix Payments, Apple Pay, and PayPal. All transactions are encrypted and processed securely by those third-party services. You agree to provide current, complete, and accurate billing information.

5. Shipping and Delivery
Orders are processed and shipped as quickly as possible. Delivery times may vary based on your location and the shipping method selected. We are not liable for delays caused by carriers or customs.

6. Refunds and Exchanges
We want you to love your spooky gear! If there’s an issue with your order, contact us at audreyandbella23@gmail.com within 14 days of receiving your item. Refunds or exchanges may be offered on a case-by-case basis for unworn, unused items.

7. Intellectual Property
All content on this website, including images, text, videos, logos, and designs, is owned by Audrey and Bella unless otherwise stated. You may not copy, distribute, or use our content without express permission.